Frequently Asked Questions
Penulator™ products Frequently Asked Questions
What is the lead time?
Penulator products are in stock, so lead times will < 2 weeks.
What is the warranty?
One year from shipment - warranted against defects in materials and workmanship. Physical damage and pen tips are not covered.
What AMAT systems will Pro work with?
Pro is compatible with P5000, Endura™ , Centura™, Producer™ and some implanters that originally used a light pen with CRT.
How can Pro monitors be mounted and used?
1. Through the wall replacement for CRT - purchase the optional wall mount
2. Table top service monitor, it ships as standard with a stand
3. Service monitor on a telescopic arm so it can be moved behind or on the tool for the user - purchase the optional telescopic arm or any VESA fitting will do.
How do I install PDS, what do I need to prepare?
There are detailed installation and user manuals for each product which ship upon purchase. Each product is designed to be easily installed by the user. PDS Drive is a pin-to-pin replacement for the floppy drive and fits in the Floppy drive enclosure U2. The PDS Remote fits in the system controller in the video circuit with a bracket, and has its own unique IP address. A standard data cable connects PDS Drive to connect to PDS Remote. An ethernet cable to PDS Remote allows you to address and view the system control screen across a LAN connection in any browser, and push/pull files from the system using SENTRY software which has full access security control.
Does Pro monitor wall mount come with a bezel and hardware to replace the standard CRT?
Yes. It is a direct replacement for CRT through the wall fitting
Do I need to make any changes to the AMAT system constants for Pro installation?
Light pen calibration system constants on the AMAT system must be set to default (zero). The system constant is titled “Extra character offset for the light pen long line delays”. This is typically system constant 411 or 451, depending on the system type.
Do I need to change cables or circuit boards to install the Pro monitor?
No. The system can be installed by simply disconnecting the 25 pin connector behind the CRT and connecting it to same interface which we provide.
What is the maximum AMAT monitor cable length that can be used with Pro?
The system has been tested with monitor cable lengths up to 75 feet.
Can Pro be used on equipment that also has a CRT service monitor?
Yes. The Pro monitor works independently from any other monitors attached to the equipment.
Does the pen tether to the monitor so it will not get lost?
The pen is tethered to the Light Pen Emulator.
Do you sell replacement pens?
Yes. And, the standard shipment will include a pen.
What needs to be done to calibrate the replacement pens?
No calibration is required on replacements.
What is your D&B company rating?
D&B #11-457-1339 Credit Rating 3A1
Do you carry liability insurance?
Yes, we carry full insurance, domestic and international. Certificates of insurance are available upon request.
Semiconductor Spare Parts FAQ
Are your spare parts new, refurbished or used?
We carry a wide variety of new, used and refurbished parts. Our inventory includes used, refurbished, OPM new and OEM new parts. Our spare parts quotes will indicate the part’s condition.
What is your lead time?
Lead times are provided on the quotation, however parts in stock can be shipped within one business day of the purchase order and/or payment, with down support available at no additional charge.
Can I have a picture of the item?
We can send you a picture of anything we quote. Many of the items have been de-contaminated and/or cleaned to like-new condition and are in sealed bags. We cannot open the bag for a picture.
Do you have a warranty?
For items found to be non-functional, SSSco will replace, repair or refund the part(s), at our option, if reported within 10 business days of receipt. Please call for an RMA.
How do we place an order?
All clients are encouraged to submit a Purchase Order via email or facsimile. New customers must pre-pay their order. We accept all major credit cards, wire transfers, and money orders.
Existing customers can setup an account with Net 30 terms, pending SSSco approval.
Please complete the credit application (PDF) and provide a copy of any applicable sales tax exemption forms. We will accept credit cards, wire transfer, check and money orders.
What is your shipping policy?
Customer is responsible for all shipping and handling charges and any duties and taxes. All equipment is shipped "Ex-Works" or FOB Semiconductor Support Services, Co.
What is your return policy?
Working parts that are returned are subject to a 15% restocking fee. Item must be returned within 30 days of receipt. Please call for an RMA.