Repairs - Scope of Work

SSSco. provides services to help customers sustain and improve production equipment. The following Scope of Work (SOW) provides an overall understanding of our Repair Services and our commitment to service.

SSSco. Priorities

  • Rapid response, feedback and turnaround times
  • Consistency and reliability
  • Resolution through experience and innovation
  • Fair and reasonable pricing

Repair Tasks

  • Understand customer problems and requirements 
  • Document problem and resolution
  • Adhere to Standard Operating Procedures (SOP) and Best-Known Methods (BKM)
  • Helpful and prompt customer interactions

Materials

  • OEM and OPM qualified material
  • New or tested and functional with warranties

Time Frame

  • Same day customer response
  • First In First Out (FIFO) methodology
  • Turnaround Time not to exceed 20 days

Repair Deliverables

  • RMA with easy instructions
  • Evaluation or failure analysis report
  • Detailed repair quotes with return date (ETA) and warranty terms
  • Pro-active status updates
  • In-situ final testing
  • Quality Assurance Report or Certificate of Conformance equivalent
  • Return of warrantied part
  • Packing list with part description and serial number
  • Return tracking information and/or Proof of Delivery
  • In-house repair history and warranty tracking by serial number

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