Repairs - Scope of Work

SSSco. provides services to help customers sustain and improve production equipment. The following Scope of Work (SOW) describes our Repair Services and our service levels.

SSSco. Priorities

  • Rapid response, feedback and turnaround times
  • Consistency and reliability
  • Resolution through experience and innovation
  • Fair and reasonable pricing

Repair Tasks

  • Understand customer problems and requirements 
  • Document problem and resolution
  • Adhere to Standard Operating Procedures (SOP) and Best-Known Methods (BKM)
  • Helpful and prompt customer interactions


  • OEM and OPM qualified material
  • New or tested and functional with warranties

Time Frame

  • Same day customer response
  • First In First Out (FIFO) methodology
  • Turnaround Time not to exceed 20 days

Repair Deliverables

  • RMA with easy instructions
  • Evaluation or failure analysis report
  • Detailed repair quotes with return date (ETA) and warranty terms
  • Pro-active status updates
  • In-situ final testing
  • Quality Assurance Report or Certificate of Conformance equivalent
  • Return of warrantied part
  • Packing list with part description and serial number
  • Return tracking information and/or Proof of Delivery
  • In-house repair history and warranty tracking by serial number